.....plant your corn early.
I recently witnessed a few unhappy encounters at my local nail salon. Not sure who owns and operates nail salons in your area but this particular incident occurred at a salon owned and operated predominantly by Vietnamese personnel.
This is pretty much status quo in the area that I reside. I have been frequenting this salon for a few years now and am extremely happy with all services provided to me. I also make sure I have an appointment and see the same nail tech each time. I believe this makes for a pleasant experience. As with all businesses of this nature, walk ins are welcomed. The patron did not have an appointment and was serviced by a very mild mannered woman who has very little control of the English language. Being of foreign descent myself, I do not condone the bad behavior of the client simply because she could not communicate effectively with the nail technician. Similarly, I can understand that perhaps the client felt slighted during her visit due to the constant dialogue in Vietnamese between her nail tech and the neighboring tech who was also working on a different walk in.
Certainly, if you feel snubbed because you cannot convey exactly what you like, then perhaps picking a salon with more English speaking personnel would be of some benefit. However, in this particular case, the salon has a non-Asian receptionist. He is completely fluent in English and is generally the liaison between the customers and technicians. If he can’t get the message across himself, he will seek the aide in another tech who can translate between customer and technician.
Perhaps the customer was having a very bad day. She really treated her tech with much disrespect and then announced to everyone within earshot that no tip would be offered due to sub standard service.
Now I ask you, if you are unhappy with the service being provided do you feel inclined to leave a tip? I ask this because several times I have heard horror stories of service oriented encounters where the customer is furious but still feels compelled to leave a tip. Why not stop the action, get the visit back on track and everyone is happy?
Thoughts? Questions? Concerns?